Politique d’expédition
Shipping Policy
Thank you for shopping with ZAIYNE. Please read our shipping policy carefully to understand how and when your order will be delivered.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may be extended during high-demand periods, holidays, or due to product availability checks. You will receive an order confirmation email once your order is placed.
2. Shipping Time Estimates
Estimated delivery times depend on your location and the shipping method selected at checkout.
Typical delivery estimates:
- Europe: 5–12 business days
- Other regions: 7–18 business days
Delivery times are estimates and not guaranteed.
3. Tracking Information
Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
Please note that tracking updates may take 24–48 hours to appear after dispatch, depending on the carrier.
4. Shipping Delays
Delays may occur due to factors beyond our control, including:
- Carrier or courier delays
- Customs processing
- Weather conditions
- Public holidays
ZAIYNE is not responsible for delays caused by courier services or customs authorities.
5. Customs, Duties, and Taxes
For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.
6. Incorrect Address
Please ensure that your shipping address is correct at checkout. ZAIYNE is not responsible for orders delivered to an incorrect address provided by the customer.
If an order is returned to us due to an incorrect address, additional shipping fees may apply.
7. Lost or Missing Packages
If your tracking shows delivered but you have not received your package, please contact the carrier first.
If your order appears lost in transit, contact us at support@zaiyne.com and we will assist you in investigating the issue.
8. Contact
For any shipping-related questions, please contact:
support@zaiyne.com